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rbaker83's avatar
rbaker83
Initiate
Jun 16, 2021

Nighthawk r6700 has began resetting to defaults at least once per week

FW version V1.0.2.16_10.0.57. My modem has begun resetting to defaults once per week.  It is on a UPS and the power is stable.  I wonder if I should go back to a older FW release?  I am out of warrenty and do not know how to talk to any Netgear human beings.  Amy help appreciated.  

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Prior to downgrading, I'd reinstall the firmware to it, then do a factory reset and reinstall. 

    if that doesn't help, then I'd try the factory reset. 

    • rbaker83's avatar
      rbaker83
      Initiate

      Hello,

      Thank you. I did do a few manual resets, however I have not tried reinstalling the current release of software.  Thank you, I will try this.

      • plemans's avatar
        plemans
        Guru - Experienced User

        sorry, meant try that first then try the downgrade. 

        good luck!