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Forum Discussion
mjsmitty121
Dec 17, 2022Aspirant
Nighthawk R6700 No Internet Connection/Wifi not working
Switched from ATT to Spectrum as ISP. Different modem from Spectrum now connected to Nighthawk router. All lights are on, full wifi signal on my Iphone, but no internet connection. I have rebooted. A...
plemans
Dec 17, 2022Guru - Experienced User
Since att tends to use modem/router combo devices as their gateway, you might have had your router in AP mode to have it function properly (and just not remember setting it up).
michaelkenward suggestion of a factory reset might be your fastest bet
mjsmitty121
Dec 17, 2022Aspirant
Not sure what AP mode is, but duly noted. I did conduct a factory reset.
Post reset, the first time I was going through the setup process on the Nighthawk app, it passed the "connection cables" phase then got stuck on "Internet Connection." Every time I have tried after that, it gets stuck on "Connection cables." Which is weird. I have changed out the Ethernet cable, but no luck. It is connected from the only Ethernet slot on Modem to the WAN slot on Router.
- mjsmitty121Dec 17, 2022Aspirant
Update: Per Kitsap's detailed instructions, I conducted a power down, disconnect, power up, etc.
The R6700 Router Lights are:
Power: White
Internet: None
2.4ghz: White
5ghz: White
USB: None
eSATA: None
Eth 1-4: None
Wifi: White
WPS: White
iOS Nighthawk App Router Set Up:
Router Detected...Checking Cables X
- KitsapDec 18, 2022Master
mjsmitty121 wrote:Update: Per Kitsap's detailed instructions, I conducted a power down, disconnect, power up, etc.
The R6700 Router Lights are:
Power: White
Internet: None
2.4ghz: White
5ghz: White
USB: None
eSATA: None
Eth 1-4: None
Wifi: White
WPS: White
iOS Nighthawk App Router Set Up:
Router Detected...Checking Cables X
Modems have a tendency to be spartan. In, out, power, indicator LEDs and optional phone connection.
After the boot sequence is complete on the modem, is the online indicator illuminated?
Do you have access to a PC or laptop that has an Ethernet connection you can connect direct to the modem?
Are you certain you have a good Ethernet cable between the modem and the router?
- michaelkenwardDec 18, 2022Guru - Experienced User
mjsmitty121 wrote:
Update: Per Kitsap's detailed instructions, I conducted a power down, disconnect, power up, etc.
You do not say what happened when you went through that process.
Here's another conversation with someone else who was grappling with connection/setup issues:
Solved: Re: No internet with new modem rax200 - NETGEAR Communities