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Forum Discussion
drew_s
Jul 24, 2018Aspirant
Nighthawk R6700v2 - No internet from modem - Gets IP for a few seconds then WAN link goes down
Hello everyone, I've read every(!) post about the R6700 and no internet connection. I've tried all the suggestions with no avail. So hopefully someone can help me with my specific setup.
TL;DR...
- Jul 25, 2018
If your older router works fine, Probably your R6700 is bad. I would go to a local store with NG routers and a good refund policy and check out out for a few days.
Also need to check your network adapter card as well. Make sure it's able to connect to a router, modem and a switch at 1000mb and not 100Mb.
FURRYe38
Jul 24, 2018Guru - Experienced User
Happen to have a different router besides the R6700 that you can test with? You might try something else to see if the problem follows or not.
- drew_sJul 24, 2018Aspirant
Thanks for the reply. The Suddenlink tech tried a router/modem combo and that worked. I tried an old simple Netgear router (don't remember the model) and it didn't work.
- FURRYe38Jul 24, 2018Guru - Experienced User
When you say SuddenLink tech tried a modem/router combo, mean he connect this combo to the Arris 6183?
When connecting your PC directly to the 6183, is your network adapter card connecting at 100Mb or 1000Mb?
Disable any PC security software and browser add-ons temporarily...
- drew_sJul 24, 2018Aspirant
No I meant he removed the Arris 6183 and put a new Arris modem/router combo in it's place. So the end result was:
Internet cable > new Arris modem/router > PC