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Nighthawk R6700v2 - No internet from modem - Gets IP for a few seconds then WAN link goes down
Hello everyone, I've read every(!) post about the R6700 and no internet connection. I've tried all the suggestions with no avail. So hopefully someone can help me with my specific setup.
TL;DR...
If your older router works fine, Probably your R6700 is bad. I would go to a local store with NG routers and a good refund policy and check out out for a few days.
Also need to check your network adapter card as well. Make sure it's able to connect to a router, modem and a switch at 1000mb and not 100Mb.
No I meant he removed the Arris 6183 and put a new Arris modem/router combo in it's place. So the end result was:
Internet cable > new Arris modem/router > PC
You didn't get a chance to have him hook up the R6700 to the modem router combo did you?
Seems like if you have tried the R6700 and a other older router and both don't work, possible that the 6183 maybe bad on it's WAN port...
To confirm that your other routers are working, you could take these routers to a friend, nieghbor or families place to see if they work at a different location. Or go get a different modem and test with your NG router...
> You didn't get a chance to have him hook up the R6700 to the modem router combo did you?
Yes, we tried this and I believe it didn't work. It seemed like their router/modem combo didn't like having another router plugged into.
> Seems like if you have tried the R6700 and a other older router and both don't work, possible that the 6183 maybe bad on it's WAN port...
Well wouldn't the fact that I get internet when going directly from PC to the modem rule this out? We also tried three different modems (the modem only model). He did say these modems were acting up and he's replaced a lot of them. But it seems unlikely three are bad? Although I'm just now remembering that the router/modem combo was brand new and all three modem-only's were refurbs.
> To confirm that your other routers are working, you could take these routers to a friend, nieghbor or families place to see if they work at a different location
Good idea.
> Or go get a different modem and test with your NG router...
Yeah I can try the NG again with the latest modem and see what happens.
Thanks for the help!
Ya, seems like something either between the 6183 and your R6700 just isn't working right. If you can test the R6700 at a different location and see if the problem follows, this should let you know.
You might do this, download last FW update or maybe go back to initial shipping FW for the R6700, load it. After it loads, factory reset the R6700, connect it to the modem then walk thru the setup wizard and see if it gets connected and remains connected...
Let us know how it goes...
I just saw these questions from a few posts up
> When connecting your PC directly to the 6183, is your network adapter card connecting at 100Mb or 1000Mb? Disable any PC security software and browser add-ons temporarily...
PC connected directly to the 6183 I'm getting 100mb.
> You might do this, download last FW update or maybe go back to initial shipping FW for the R6700, load it. After it loads, factory reset the R6700, connect it to the modem then walk thru the setup wizard and see if it gets connected and remains connected...
I think this has a shot of working. Not sure how I didn't realize to try this before. I know I updated my firmware soon after getting it setup, but can't remember exactly if it was ever working on the latest firmware.
Another good idea! I think I've been searching inthe "R6000 Series AC WiFi Routers" board instead of the Nighthawk board.
I'll give these a try when I get home from work in abour 4 hours. Thanks!