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nighthawk r6700v2 losing internet connection periodically
Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, u...
Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
I had to factory reset the router when i initially setup the router because no internet was coming through the router, was onm phone with netgear support for 45mins trying all kinds of methods before it started working, and the firmware has been reinstalled. I will try to factory reset again but will it take me another 45mins and try different methods before it will connect again?
theres got to be some reason why the router wont let internet through bc the only way i get internet through router when it stops is by unplugging and plugging in power to modem and turning power on and off with router? is it something to do with the MAC address?
Will this problem happen if you connect your PC directly to the modem?
This needs to be isolated further to pinpoint exact which one is causing the problem.
If the problem happens as well without the router then the modem might be the problem. If not, it could be router settings.
Are you using Cable ISP? If you do, configure the router to use your computers MAC Address to help the stability of the connection.
You can see the article below on how to configure it.
I was suffering from the same intermittent and frequently dropping wifi on this router. Just updated the firmware to 1.1.0.34 and wifi has been running absolutely solid for 3 days straight! No dropped wifi, no waiting for signal, just great performance. Looks like the software and firmware engineers got the issue figured out.
If you have not yet updated the firmware, go do it! Night and day difference.
Tian It looks like you're using version 1. The thread talks about R6700v2.
How long have you had the router?
Who is your ISP?
What's the brand of the modem?
Is the connection stable when you connect your PC straight to the modem?
Yes, I noticed that.
I only bought last December 2016.
Xfinity is my ISP
Brand: Netgear
Yes, the connection is there when I connect the PC to the modem, as it was with my old router that never, in more than 4 years, lost connection unless the modem was down. That's why I know the issue is with the new router.
Did you follow the steps in doing MAC cloning?
If that didn't work, try the article below.
I cannot access the Internet with my NETGEAR router; what troubleshooting steps should I follow?
I too have this problem. I am using a Comcast Cisco cable modem. I have two Win 10 PCs connected by ehternet ( these share a single cable to the router as I use a simple non wifi router) Previously to installing the Netgear router, I used this setup successfully with a Medialink wifi router but the ethernet was limited to 100mbs. Now, I have to power off/on the Netgear at least once a day as it loses internet connection. I tried the MAC spooling but that stopped all internet access so I reset the MAC setting in the router admin dialog to Use Default. I updated the firmware to the latest un installation of the Netgear last week.
MargaretB Check as well the Ethernet connection between the modem and router. Make sure that the connection from the PC to the modem is stable.
In this way, you can be sure that the router is at fault.
By the way, have you tried resetting the router? If not, try to reinstall the firmware and reset the unit.
Hey, so I'm also experiencing what appears to be the same issue on my brand new R6700v2 router.
I just upgraded my parents home wifi from an old e1200 and a no name range extender due to constant wifi drop outs. I removed their old equipment, powered down the xfinity telephony modem, installed the new router, powered up the modem, waited for internet connection to come back and then powered on the router. On initial login from a wired computer, it had me upgrade the router firmware to V1.1.0.34_1.0.1. Not a single setting had been configured yet on the router.
Once the upgrade was completed, I configured the wifi network names and passwords, got everything set. On first glance, we were getting full speed from the internet connection, reliably, with way better range than before. However, about 2 hours into the router being up and running, it appeared to freeze. All computers lost internet connectivity. The router had not a single light flashing, the ethernet lights were illuminated solid, 2.4 and 5ghz were illuminated solid as well. After about 15 minutes of trying to reconnect, log in to the router (which which would not work with the app on my phone OR the wired computers) I powered the router down. Waited about 15 seconds, powered the router back up. It went through a long sequence of flashing lights and what not and finally everything worked again.
Didn't have a single issue again for the remainder of the night, or at all this morning. Then, again today at 3PM, the router appeared to freeze. All lights illuminated steadily without flashing, wired computer showing that it was attached to a network but without an internet connection, and all wifi communication gone again. Let it sit for about 15 minutes, nothing came back up on its own, so I powered down the router for 15 seconds, powered it back on, and here we are working again as normal.
What are my solutions? the same number of devices are on the network as before, so MAC spoofing should not be necessary. MTU numbers are accurate as I did the ping test and it worked up to 1472, and 1472+28=1500 so no adjustment there. I'd love for this to work reliably but if we can't come to a viable solution quickly I will be returning it to Amazon for a full refund and going with a competitor's product.
Thanks!
Danny
