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Forum Discussion

stottad87's avatar
stottad87
Aspirant
May 22, 2017
Solved

nighthawk r6700v2 losing internet connection periodically

Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, u...
Hardware
Troubleshooting
MjAj's avatar
MjAj
Aspirant
Aug 12, 2017

I have this same issue that appears to be described throughout this channel. I will say i have the advantage over some others as i work for the ISP that services my home. I also have an extra added benefit that i can monitor the ISP provided Cable Modem that provides my internet. I have also had multiple other teams (CPE Engineering etc) double check everything on my account and Cable Modem. So i can say without a doubt that its not my ISP that is causing my issues. 

 

My issue has been happening since i purchased this router. i will say that i will never buy another Netgear. I have tried every single Software version that has been available for this model and still nothing helps. I can also say that its only effecting devices on the WiFi (opening CMD terminal and trying to ping Google fails (or anything else for that matter)), and Wired connections do not appear to be effected (Playstation is fine). Internet just drops out 2-3 times a day (from what i can tell when the IP lease needs to renew). The only thing i can access is the router login site and it appears its best to do it via my iPad which works the fastest. I reset the internet connection by doing the following:

 

Login --> go to Advanced--> Advanced Home tab --> Internet Port --> Connection Status --> Click Renew

 

Once this cycles i am able to get back on the internet. 

 

This without a doubt is the worst Wireless router i have ever owned and i have tested wireless routers (stand alone and integrated with Cable Modems) for my job. 

 

what have other been doing to remedy this issue with Netgear??

  • ostromark's avatar
    ostromark
    Star
    Aug 13, 2017
    I had exactly the same problem described by MjAj. I isolated the problem to a failure of the router DNS services. When it failed I could still ping internet IP addresses. In my case i found that one device on my home network, an Amcrest IP camera, was triggering the router problem. I configured the camera to use a static IP address and I put my ISP DNS addresses in for the DNS instead of 192.168.1.1. My router has worked perfectly since I made that change to the camera three days ago. Prior to that, DNS failed consistently after about 17 hours of uptime.

    I believe this to be a problem in the netgear firmware. I'm glad that I was able to work around it for myself. However I'm sure a lot of people are very frustrated by this.
    • Janitorial's avatar
      Janitorial
      Aspirant
      Aug 13, 2017

      I too had an Amcrest Wireless camera that was added to the network just before my issues started. I too was able to get my devices working correctly when I manually assigned each computer to an IP and manually configured the DNS for each device, however I ended up returning it due to the hassle it would be for mobile wifi devices etc. I did not, however mess around with having the Amcrest camera use a static IP, so I wouldn't be surprised if that is the inital culprit to the DNS lookup failures.