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Forum Discussion
stottad87
May 22, 2017Aspirant
nighthawk r6700v2 losing internet connection periodically
Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, u...
- Mar 30, 2018
Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
Lbeagley79
Aug 19, 2017Aspirant
Just following up regarding the R6700v2 RMA status. Wanted to inform you I spoke with a support engineer today and validated it was a hardware performance issue based on all troubleshooting steps that were performed. We're proceeding forward with a replacement router (different model #) so very satisfied here with the support you provided to make it happen. Thanks again!
- ElaineMAug 21, 2017NETGEAR Employee Retired
Lbeagley79 That's great to hear! You're welcome.