NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

stottad87's avatar
stottad87
Aspirant
May 22, 2017
Solved

nighthawk r6700v2 losing internet connection periodically

Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, u...
Hardware
Troubleshooting
MjAj's avatar
MjAj
Aspirant
Nov 04, 2017

This issue is just out of hand.

after the last update (literally did it less then 9 hours ago) to the latest version and i have had to reset my router just about every hour since. DNS can not resolve through the router. This software issue is seriously rediculous!!!!!!!!!!!

 

NETGEAR FIX THIS **bleep**!!!!

 

 

MjAj's avatar
MjAj
Aspirant
Nov 04, 2017

i would also point out this has been constant since i purchased this wireless router back in June. i have upgraded Firmware every time i see a new one available in the hopes that it fixes my issue. 

  • monday16's avatar
    monday16
    Aspirant
    Nov 04, 2017

    thtposted on this thread shortly after purchasing this router a few months ago hoping that NetGear would eventually respond to the obvious issue with this router considering the number of replies and views this thread has, but absolutely nothing has happened.   I still need to be reboot the router on a regular basis, and the wifi still drops, although the ethernet will usually stay connected. 

     

    I had heard good things about NetGear, why I bought this router, but I am absolutely amazed bythe lack of response or concern by netgear.  They seem as if they could care less that the router does not work.  Terrible product and customer service.

     

    Anyways, time to move on, anyone have any suggestions on a router from a different manufacturer?  Would appreciate avoiding making a mistake like this again.

     

    Thanks

    • acg3's avatar
      acg3
      Initiate
      Nov 06, 2017

      I'm having the exact same problem as everyone else. Every time I restart my router it works great (fast speeds, solid connection), but then does one of two things: 1) Disconnects from the internet/modem and won't reconnect, or 2) disconnects for a few seconds and then reconnects. 

       

      I spoke to two different NETGEAR technicians who were very nice, but not of much help. The second one advised me to send in my current router for a replacement. I will be out of town until after Thanksgiving, so I won't be able to receive the replacement until then. I will update my post once it arrives, and let everyone know if this fixes the problem (assuming I/we have a "lemon" router). 

      • Texas0920's avatar
        Texas0920
        Aspirant
        Nov 20, 2017

        I had this issue for a month. After many futile debugging steps, Netgear sent me a new replacement router. This did NOT help either.
        I was about to buy a $20 replacement router in frustration.

        But recently I upgraded the firmware of the replacement router from V1.1.0.42 to V1.2.0.4
        https://kb.netgear.com/000049559/R6700v2-Firmware-Version-1-2-0-4

        The router is surprisingly well behaved after this firmware upgrade. I've never seen it being this steady. Hope this lasts.