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Forum Discussion
stottad87
May 22, 2017Aspirant
nighthawk r6700v2 losing internet connection periodically
Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, u...
- Mar 30, 2018
Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
User-NG-X
Dec 18, 2017Aspirant
I orioginally thought this was comcast issue. Spent time with Comcast support few hours. Out of 2 laptops and 3 phones and an ipad, any of them would say NO internet, but connected to router. While some devices say 'no internet', other devices would just work with internet no issue thru the same router, so it is not comcast issue. And, I did not enable any QOS or device limits on DHCP. Only less than 10 devices at any point in time in the attached devices list.
Also, noticed a serious bug, the computer says "Connected, NO internet", but when I look at the router admin console's Attached Devices list, it would not even show that pc there (trust me, I made sure that I'm connecting to the right router network). This is an expensive router, bought this to save $10 monthly rental from comcast. Way past the timeline to return this to Amazon. It has really become worse after upgrading to V1.0.1.36_10.0.40.
Someone suggested 1.0.1.34, I could not even find that firmware version on netgear support site.
Any help?
- fa28Dec 19, 2017Aspirant
to User-NG-X (Aspirant)
I still had 6 months on my hardware warranty and complained repeatedly until they finally let me returned it for a replacement. I'm using the latest firmware and the replacement works fine. Hope it last a few years or craps out before June before the warranty ends.
- User-NG-XDec 19, 2017Aspirant
Thank you fa28. I'll call Netgear Customer Support and update this thread.