NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
nighthawk r6700v2 losing internet connection periodically
Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, u...
Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
Hi there,
Try updating to the latest firmware.
Since updating to V1.2.0.12_1.0.1 four days ago, our intermittent / daily disconnection issues have evaporated. We have been suffering this issue for almost a year having bought the R6700 in April 2017.
I know it is early days - but a promising start!
Regards,
Allan
Yes the latest firmware worked for a while. Today i had to reboot at least 10 times to watch a single movie. Netgear still has not fixed the issue. Try to fill a ticket to get a replacement unit but not sure they will contact me since i am after the 90 days period. Last time i buy netgear.
Gonna give them a couple of days then i will order a new router. Enough is enough. Although the latest firmware description mentionned it was fixing the connectivity issue, it did nothing. Total piece of junk, incompetent engineering.
Call netgear and request a RMA # to return the one you have and get another. The hardware has a 1 year warranty; the 90 days is for free phone support. There is a place somewhere on thier site to request an RMA and also a phone #. They will try and talk you out of returning it but if you tried everything you should demand to return it for a replacement.
You will have to pay for return shipping, which was $10 for me and I used my old router while I waited for the new one. You can have them send a new one first then return the bad one, but I think shipping is more and you need to give a CC# so they know you will return it.
Hi there,
That's a shame and I really do sympathise. We feel very fortunate that our connection is still going strong...
Allan