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nighthawk r6700v2 losing internet connection periodically
Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, u...
Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
I have had this router for a month and it's nothing but trouble. I'm am outside of my Amazon return window because I was out of town for two weeks shortly after I bought it. Just like everyone else, I lose both Wireless and Wired connections at least 3 times per day. An unplug and replug fixes the issue, for a few hours. Through the wired I have my PC, Arlo Cameras, and a Printer. Wireless has some phones, an ipad, and a Nintendo Switch. When it works it's fast, but with how often it needs to be reset it's worthless. I travel for work so the cameras were so I could keep an eye on things when I'm gone. I have gone through all the troubleshooting with a person on the phone where they clearly read from a script and guarantee me the next "solution" will fix it. They have given me an RMA. I referenced them to this thread and asked if I could get the R7000 because that's what worked for people in this thread. They will not and will only send me a R6700. Since I have to pay return shipping (really???) and they won't even ship a replacement till they receive mine (I don't have a back up) I told them I refuse their offer and I want the upgraded model or a full refund. They told me that they "do not have a refund policy". I wish I would have known how netgear treats their customers before purchasing as I would gladly have went with someone else. Can a netgear representative please help me as the people on the phone are absolutely no help. It's like talking to a wall and you do not get anywhere. This is very frustrating.
UnplugReplug,
I too was outside of my Amazon return window when this problem started happening, but I was able to resolve the issue doing the following:
- I reached out to Amazon customer service via their chat option so I could keep a paper trail.
- I explained the problem and referenced this exact thread.
- I told them about Netgear's absurd return policy.
- I requested a full refund of my Netgear router, and told them I'd be forced to take it up with the credit card company I used to purchase the router if they couldn't comply.
- They apologized for the inconvenience and gave me a full refund immediately. Not only that, they let me keep the router - even though it worked only intermittently - until they sent me a new one.
Hope that helps.
And Netgear: please take a page out of Amazon's book on how to properly do customer service. You're really giving us a lot of problems and losing would-be loyal customers. That hurts your bottom line. Learn from this.
I just took your advice. I don't want the R7000, I would rather take my business elsewhere. I went through the clicks to return to Amazon and even though I'm outside my window I didn't even need to get a human involved. They are letting me return. I also updated my review to contain a link to this thread and explain to people Netgear's customer service policies in regards to returns. Good luck if anyone else has the issue. I suggest just avoiding this router altogether.
I am also going to return my 6700v2 via Amazon. I have reinstalled the older Netgear model router that I had. Dual band will have to wait until I can find a more stable router. I tried MAC spoofing and troubleshooting with both my ISP and Netgear to no avail.