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Forum Discussion
Nighthawk R6700v3 Consistently Restarting and Losing Connection
I am experiencing an issue that appears pretty common with the Nighthawk R6700v3, but I have tried most of the suggested troubleshooting tips in other posts and have not found one that works. My Nig...
The modem is a Netgear CM500. I live in a 3 story apartment building and I' m on the second floor, so I have at 5 or 6 neighbors all around me. I have tried changing the network channels to those recommended in other posts (I don't know the exact numbers, but I may be on like channel 5 for the 2.4 GHz band and something like channel 140 for the 5 GHz band). It didn't appear to make much of a difference in speeds compared to when it was automatically choosing the channels.
When I have turned off and disconnected all other devices, except for my wired playstation (as I do not have a converter to plug it into my Macbook), it does not automaticallly reboot. It really only does it when I am streaming on my TV or even sometimes on my phone. At least, those are the only times I really notice it because the router is directly under my TV, and I notice the immediate interruption in streaming on whatever device I am using. It very rarely happens when I am just working on my laptop, although it has happened.
Here's where I'd start.
1. you yourself hardwire a pc/laptop into the modem and test its speeds. Xfinity only certifies the CM500 for up to 400mbps plans. And it wouldn't be the first tech to say, yeah, it can hit 600mbps, when its not. so hardwire into the modem your self and test its speeds.
2. A 50-100ft ethernet cable is pretty cheap. snag one off amazon or borrow one and hardwire the tv into the modem and see if it causes a drop. if it doesn't, then hardwire it into the router and see if it causes a drop. If that's stable, then test the 5ghz.
3. You put that you're using powerline devices. Is the powerline device used to connect the router to the tv? Or how is that tied in there? I usually recommend people to simplify when testing issues. Start basic at the modem and test its wired speeds/stability. Then add the router and test its wired and wireless (both 2.4ghz/5ghz). Then add the next device. That way you can limit what can be causing the issue and isolate the problem better.