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jeepx19's avatar
jeepx19
Tutor
Feb 15, 2021

NightHawk R6900P Restarting Randomly

Howdy Folks,


I have a Nighthawk R6900P which has been restarting at random lately. It is on the latest firmware, V1.3.2.134. It seems that at random, the router performs a full restart. Of course, following the restart the logs are cleared.


Is it possible to configure the router to retain the logs following the reboot so that I can see what was happening leading up to the restart? The logs are essentially pointless if the reboot kills the logs.

 

Thanks in advance,

Jeepx19

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    the logs are a bit pointless since the reboot resets them. 

    have you tried a factory reset/clean install (not from backup)? 

    When did it start happening?

    • jeepx19's avatar
      jeepx19
      Tutor

      Hi Plemans, apologies for the slow reply.

       

      I have not attempted a factory reset. I might do that just to see what happens. I do feel like the problems began when the most recent firmware update occurred last month. 1.3.2.134 dropped sometime in January and I think that is when it started. 

      • ncohafmuta's avatar
        ncohafmuta
        Aspirant

        jeepx19 Did you end up doing a factory reset and did it help? I had my R6900P randomly reboot 2 weeks after upgrading to .134

  • For those who stumble on this thread... I did discover that the cause of this issue is my Oculus Quest 2. When the Quest 2 is turned on, the wifi network crashes. I cannot figure out why it does it, but I found the cause.