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Forum Discussion
Fishels
Oct 26, 2021Tutor
nighthawk r7000 ac1900 stops working every day
Hello everyone. My parents and I owned this device for many years. Strange problems started occurring a few months ago where would have to literally reboot the device every day. I recently moved out ...
FURRYe38
Oct 26, 2021Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
- FishelsOct 26, 2021Tutor
Many neighbors. Apartment complex. Even the stuff that's hardwired is going down. I tried changing the channels but I can try more specifically to what you said. I can definitely let you know about the modem later, not home ATM to look. I really appreciate it tho and will reply back
- FishelsOct 26, 2021Tutor
Hey there. No idea what MFR number is. How would I check. Modem number is DPC3216
My router firmware is v1.0.11.128
And yes we already tried updating it. I called today and we did a full factory reset with the small back button where you put the paper clip in
FURRYe38 wrote:What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
.- FURRYe38Oct 27, 2021Guru - Experienced User
Try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings