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MOKYO22's avatar
MOKYO22
Aspirant
Sep 16, 2022

nighthawk r7000 ac1900

hi-   my router is 5 yrs old.        i see today.......my internet speed has jumped wayyyyyyyyyyy down.........   thought it was my isp,it is not.                i disconnected the router from the ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 16, 2022

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

Has a factory reset and setup from scratch been performed since last FW update?

  • MOKYO22's avatar
    MOKYO22
    Aspirant
    Sep 16, 2022

     hello furrrry-     thx 4 reply

     

     

             firmware-  v1.0.11.126,  cat 5 cables........original with nighthawk unit,  spectrum modem-  mfg is arris # tm1602

     

       no factory reset done.            yes, unplugged modemrouter ,plugged back in,proper sequence/time.............same thing.

     

      speed is fast w/o nighthawk in the loop. back in,back to slow....................thx,m