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MOKYO22's avatar
MOKYO22
Aspirant
Sep 16, 2022

nighthawk r7000 ac1900

hi-   my router is 5 yrs old.        i see today.......my internet speed has jumped wayyyyyyyyyyy down.........   thought it was my isp,it is not.                i disconnected the router from the ...
MOKYO22's avatar
MOKYO22
Aspirant
Sep 16, 2022

 hello furrrry-     thx 4 reply

 

 

         firmware-  v1.0.11.126,  cat 5 cables........original with nighthawk unit,  spectrum modem-  mfg is arris # tm1602

 

   no factory reset done.            yes, unplugged modemrouter ,plugged back in,proper sequence/time.............same thing.

 

  speed is fast w/o nighthawk in the loop. back in,back to slow....................thx,m

  • MOKYO22's avatar
    MOKYO22
    Aspirant
    Sep 16, 2022

    factory reset did it.................................cant find a good download for genie-pc....................flips over to nighthawk app.

      • MOKYO22's avatar
        MOKYO22
        Aspirant
        Sep 17, 2022

         hi.............saw that.........it downloads fine............try to open file????  opens window, little circle keeps spinning..........wont open?

         

               windows 11.                    and-  since i did hard reset.  cant access genie password at router settings?????

         

          admin is there,next is password..........i tried default,nope..........and the 2 passwords i had since bought unit.........nope

         

          dont think im gonna reset again................not worth the time/frustration..................thx

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 03, 2022

      I believe Genie is being depreciated and not supported anymore. It's the Nighthawk app for mobile devices that can connect to the router and use a PC or laptop and web browser to connect to the routers web page. If you factory reset the router and setup from scratch using a PC and web browser. After the router is setup, then you should be able to connect to the router using the Nighthawk app.

      MOKYO22 wrote:

      factory reset did it.................................cant find a good download for genie-pc....................flips over to nighthawk app.