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Yis's avatar
Yis
Tutor
Jan 04, 2016
Solved

Nighthawk R7000 Arlo SSID broadcast won't turn off Firmware V1.0.6.28_1.1.83

Earlier, I had downgraded the firmware to V1.0.3.80 because I was having unstable connection issues from the R7000. Downgrading seemed to have solved the stability problem, but I found that the Arlo SSID somehow continued to broadcast, even though Arlo support couldn't exist in that firmware version. I was also certain that I had turned off Arlo during troubleshooting for the unstable connection. Somehow, Arlo support remained through the downgrade. So I decided to upgrade the firmware through an ethernet connection this time to try to turn off that Arlo SSID broadcast (The router connection seemed to have no problem this time after upgrading).

 

I then unchecked the "Enable Arlo" checkbox and clicked applied. However, the R7000 still continues to broadcast the Arlo SSID. What's strange is that some devices see that SSID as the 5 Ghz SSID, while others see it as the Arlo SSID. I know that it's definitely not the 5 Ghz SSID as the 5 Ghz broadcast has been turned off and I cannot connect to it with the password I had set for it before.

 

This seems to be a bug in Firmware V1.0.6.28_1.1.83.

 

Has anyone else experienced the same issue and found a solution to getting rid of the extra Arlo SSID? 

 

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  • rpoffen's avatar
    rpoffen
    Jan 05, 2016

    Are you doing a factory reset to defaults after changing the firmware each time? I strongly suggest you do. It almost sounds like the settings may be overlapping between firmware versions, so if you don't clear out the old ones, the firmware may be picking up old ones that are incorrect or meant for a different feature.

     

20 Replies

  • Retired_Member's avatar
    Retired_Member
    Jan 05, 2016

    If using smart connect turn it off. I disable arlo without a problem. I didn't use smart connect, maybe that's why.

    • Yis's avatar
      Yis
      Tutor
      Jan 05, 2016

      Hello searay,

       

      Thanks for replying. My Smart Connect is already turned off, but the SSID is still being broadcasted with Arlo disabled.

      • rpoffen's avatar
        rpoffen
        Virtuoso
        Jan 05, 2016

        Are you doing a factory reset to defaults after changing the firmware each time? I strongly suggest you do. It almost sounds like the settings may be overlapping between firmware versions, so if you don't clear out the old ones, the firmware may be picking up old ones that are incorrect or meant for a different feature.