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Nighthawk R7000 blue light not connecting to Wi-Fi
All of a sudden my R7000 has all blue lights and does not connect to the internet. Unfortunately I am not at the location where the router is located. Each morning I have it set, using a 24 hour time...
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
Thank you for such a quick and detailed reply.
Unfortunately i do not know the firmware version. I believe it was up to date as of October, 2021 which was the last time I was physically at the location where it is.
The Modem is: UBee or ARRIS. I do not know the model number
The computer has not been turned on since late October.
My friend did turn unplug the modem then the router, Waited over a 30 minutes, then reconnected modem then router.
The computer has not been turned on. All other devices (cameras, plugs, Rings, Nest, etc.) are always on.
I don't know what else to try.
My ISP says the modem is working fine and sending a signal to the router. If all the lights are supposed to be white ( not blue) then why are all my smart devices not connecting to the internet? Not one works.
Would need to get model# information on modem.
Would need to get wifi configurations on the router.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What devices do you have trying to connect?
You may need to be on site to troubleshoot this more.
Thank you for the guidance. Unfortunately I cannot get the info or make any changes because I am not physically where the equipment is.
đź‘Ť
- Modem model is ARRIS TM1602A
Part no. TM02DLD1602
I’ve got two Nest Thermostat
One Ecobee thermostat
Alexia Show
Several smart plugs
A Hik-connect security camera NVR
KASA camera
Ring doorbell
There are other neighbors Wi-Fi’s with weak signals.
I can’t answer the other questions since I am not where the system is located.
Any additional help would be much appreciated.I would suggest having someone go on site and help you with this router if you can't be there yourself...