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Pops109's avatar
Pops109
Aspirant
Feb 20, 2022
Solved

Nighthawk R7000 blue light not connecting to Wi-Fi

All of a sudden my R7000 has all blue lights and does not connect to the internet. Unfortunately I am not at the location where the router is located. Each morning I have it set, using a 24 hour time...
  • FURRYe38's avatar
    FURRYe38
    Mar 31, 2022

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

Pops109's avatar
Pops109
Aspirant
Mar 30, 2022

I’m finally back at this router’s location. I reset the modem Arris model TM1602A and the R7000 router. I also changed the cable connecting the two. All lights are still white, yet still cannot connect to Wi-Fi.

Ant help would much be appreciated. 

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 31, 2022

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

  • Pops109's avatar
    Pops109
    Aspirant
    Apr 03, 2022
    Thanks. That is what I had to do. Then had to reconnect almost all smart devices. Some I had to just log into the network. Others I had to forget then reinstall. Don’t know why this happened. Hope it doesn’t do it again. If it does I think I’ll replace the router. Thanks everybody for all the assistance.