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Forum Discussion
NightHawk R7000 Dual-Band | WiFi "Off"
My R7000 randomly has Wireless turned off and I cannot get it to turn back on. NetGears support is terrible just for a start, I don't know who thought it was a good idea to put Tier 1 support behind...
It appears this is a super common issue with their Firmware and has been around for years, its good no eyes get put on the issue since they dont have a T1 support without paying for it, almost seems intentional just barely past my Warranty.
I get "Buy our Subscription to fix your device from this common issue" vibes
Factory reset again per support, left the Wi-Fi default and still says off, then I was pushed to purchase their support. 😞
ThatGuysName wrote:
Factory reset again per support, left the Wi-Fi default and still says off, then I was pushed to purchase their support. 😞
I'm finding it hard to follow this "conversation". Let's start at the beginning.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)They are there for a good reason.
You're good, my frustration is not the fact its broken but with NetGears support structure.
And yes my descriptions can be all over the place! 😂
R7000Firmware Version
V1.0.11.116_10.2.100
Newest versionCustom Router: Beelink with OPNSense
I have attached my topology, a side note, I took this completely off my network, LAN'ed into it, Factory Reset, and it automatically boots into Off after the setup, tried Router mode, AP mode (On network, receiving DHCP from OPNSense, static IP'd in OPNSense table, and R7000), left all settings default that I could, also setup and changed SSID/Password many times, no duplicate SSIDs, networks, or IPs.
This device receives DHCP and LANs fine, both on static IP and like you said DHCP behind a DHCP LAN works.Ran fine for two months then the WiFi went to off on its own with me changing no settings in any devices (All devices up to date). (This was originally in AP mode pulling DHCP from OPNsense, the R7000 works this way on LAN as well)
