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Forum Discussion
Critts
Oct 05, 2017Tutor
Nighthawk R7000 flashing white power led
I made the mistake of updating my firmware and now my router is unusable. My router is a nighthawk R7000. I am currently running windows 10 on my desktop. I logged into the router and click on update...
- Oct 06, 2017
I found a step by step forum that worked for me. I had tried tftp on my computer as well as tftp2 that was recommended by another forum. This other forum recommended using tftp -i on however what I didn't know was that you have to first enable/install software in windows for it to work. The forum I mention is "https://community.netgear.com/t5/Nighthawk-WiFi-Routers/SOLVED-Steps-for-debrick-unresponsive-R7000-softbricked/td-p/414034". Thank you for helping me fix the firmware problem.
michaelkenward
Oct 05, 2017Guru - Experienced User
There is one other reset option that you could try:
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
You referred to TFTP. Did you read this?
How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support
There is nothing in there to suggest that it won't work in Windows 10. The date on it is in the era of Windows 10.
Critts
Oct 05, 2017Tutor
Thank you for giving me another option sadly though, it didn't work. I followed your instructions for resetting it. This time the reset switch did seem to restart the router. When i let up on the switch it seems to boot up then start flashing the white power led at me like before. The article you linked is the one I tried. Every attempt to run the tftp2 I just get the error "unable to get responses from the server." I can ping the router using cmd. I have tried the default password as well as my current password.
- William10aOct 05, 2017Master
If you can ping the router you may have a chance of saving it you will need to reflash its firmware netgear has the instructions on its https://www.netgear.com/support/ link.
Follow the directions as lay out if you lose the lan ports as access point to the router you will be forced to use a serial cable connected to routers main board.
- michaelkenwardOct 06, 2017Guru - Experienced User
William10a wrote:
If you can ping the router you may have a chance of saving it you will need to reflash its firmware ...
That's my understanding too, but that link takes us to the main support page.
Did you mean to point at a specific article?
- antinodeOct 06, 2017Guru
> [...] I have tried Netgears "support" page that shows how to install
> new firmware. It only gives support for windows xp and 7. [...]
Which 'Netgears "support" page' was that? The differences between
Windows 7 and Windows 10 are not great enough for that to matter much in
a case like this.
> [...] but tftp-i is not a command for the cmd.
Did you leave out a space? "tftp -i", not "tftp-i"? On most
command-line interfaces, space characters are used to separate commands,
options, parameters, and so on. And "-i" looks like an option.
> Another page recommended that I use tftp2 however that did not help
> either.
Which "Another page" was that?
"did not help" is not a useful problem description. It does not say
what you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, ...)
can be more helpful than vague descriptions or interpretations.
> [...] I have tried the default password as well as my current
> password.
If you've done the full ("factory") reset, then your "current
password" is now your former password, and the default password is now
the real password.- William10aOct 06, 2017Master
You has some very good videos on how tffp the netgear r7000 router.