NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Striker8881
Jan 06, 2017Aspirant
NIGHTHAWK R7000 gaming lag
hey guys just needing some help. im in australia with nbn, speeds of 23Mbps, upload of 3-4 mbps i quite often play fifa on xbox one on a wired connection. we often have guests and family over a...
- Mar 02, 2017
Hi Striker8881,
1. What is the firmware version of the router? make sure it is on the latest.
2. Try to perform a factory reset on the device and manually reconfigure.
Striker8881
Jan 06, 2017Aspirant
i downloaded a repeated ping test on my iphone and the results were a steady 9ms
then i repeated the test while i was playing and lag was happening and times varied from 9-30ms. But most of the pings just said "time" which i figured was the lag happening.
StephenB
Jan 06, 2017Guru - Experienced User
Can you ping your modem? If so, that would let you see the router's contribution to the lag. Maybe start with a tracert so you know if the ping path goes beyond the modem itself (it might go to an ISP router and then back to the modem).
This might require a setting change on the modem, it possibly is configured to not respond to ping.
- netwrksJan 06, 2017Master
Is it a modem, or router / modem combo?
- StephenBJan 06, 2017Guru - Experienced User
netwrks wrote:
Is it a modem, or router / modem combo?
For clarity- you are asking about the ISP-supplied device in front of the R7000, correct?
Though if this isn't an R7000, but is a nighthawk gateway we should know that too.
- netwrksJan 06, 2017Master
Yes.. ISP device..