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Forum Discussion
Nighthawk R7000 loses connection
Dear community, We are experiencing a drop in internet connection at least once a day. I can not find the reason why this drop is happening. The only thing that helps is resetting the R7000. After ...
GearUser1042 wrote:
This is the setup:
1. A modem from the ISP is set in bridge mode (DHCP turned off) and is the entry point of the internet
What is this ISP modem?
"DHCP turned off" is not the same as bridge mode.
Hi michaelkenward,
Thanks a lot for your response.
The ISP is the modem from my Internet Service Provider. So basically, where the internet comes in.
The modem is a router at the same time. But I do not want to use the router functionalities from this modem due to poor performance. Therefore, the service provider offers to set the modem in bridge mode. Bridge mode with this service provider means that the DHCP server is turned off automatically. Please see below a URL in Dutch from the service provider.
https://www.ziggo.nl/klantenservice/internet-wifi/bridge-modus
I hope this clarifies. I am looking forward to hearing some suggestions that I can have a closer look at. Thanks!
GearUser1042 wrote:
Therefore, the service provider offers to set the modem in bridge mode. Bridge mode with this service provider means that the DHCP server is turned off automatically.
So, it isn't that DHCP is turned off, but that it is in bridge mode, which disables DHCP.
I asked because it is possible to disable DHCP on a router without putting it into bridge mode. There are other router features that can remain active.
Yes, you are correct. Because the modem is in Bridge mode, DHCP is automatically disabled. I use the Nighthawk as a DHCP server.
If you know what is causing the internet drop-off, let me know.Might be worth turning off one of the APs and seeing if the internet drops out on the one that remains active. Then I'd try turning off both APs and seeing if the internet drops outs form the router with it being the only thing connected to your modem. There's a lot of moving parts to rule out. If the router is solid on its own then try running a single AP next to it and seeing if the internet is still intermittent. If it is then it's AP to router related.
