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Nighthawk R7000 loses WIFI connections during backup process
I have a wintel laptop directly attached, via Cat5, to my Nighthawk router. I also have a Cisco IP Phone #7965 attached, via Cat5. There is a 3tb Seagate USB drive attached to the 3.0 port, using R...
I did perform a factory restore using the current firmware (V1.0.4.30_1.1.67). I still experienced the connection loss, so I down graded the firmware to V1.0.4.28_1.1.64. I haven't noticed any connection loss, as of yet, but I also unplugged the Seagate drive from the USB 3.0.
I'll attached the drive, cycle the router, and run a backup this evening.
I've had connection related issues, usually associated with backing up large files to the network drive, for many months - using different versions of firmware. When the issue happened, I just reset the router. This is the first time I downgraded firmware. I also had legacy Cat 5 cables that I recently swapped out with Cat 6a.
Router is in the same room as the laptop and iMac. Router is on a shelf with Seagate drive - no obstructions, so good ventilation. The Cat 5 cable I have is legacy Cat 5 and not Cat 5e.
All the ports on the R7000 are GB ethernet, so if the device being connected is capable of GB, then by default they will connect at that speed, regardless of the actual bandwidth of your WAN, so you typically need CAT 5e minimum for GB ethernet. A substandard cable can cause various problems.
All cables have been replaced with Cat6a. Haven't attempted a back up yet because the router seems to loose it's connections, both wired and wifi. Lost connection after runinng several internet speed tests, from a wired laptop. Issue appear to be with the router, either firmware or settings.
Hi qzkhtw,
Welcome to Community!
Have you performed a factory reset to your router? Did it work before with other firmwares?
Regards,
JamesGL
Community Team
I did perform a factory restore using the current firmware (V1.0.4.30_1.1.67). I still experienced the connection loss, so I down graded the firmware to V1.0.4.28_1.1.64. I haven't noticed any connection loss, as of yet, but I also unplugged the Seagate drive from the USB 3.0.
I'll attached the drive, cycle the router, and run a backup this evening.
I've had connection related issues, usually associated with backing up large files to the network drive, for many months - using different versions of firmware. When the issue happened, I just reset the router. This is the first time I downgraded firmware. I also had legacy Cat 5 cables that I recently swapped out with Cat 6a.
