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qzkhtw's avatar
qzkhtw
Aspirant
Oct 01, 2015
Solved

Nighthawk R7000 loses WIFI connections during backup process

I have a wintel laptop directly attached, via Cat5, to my Nighthawk router.  I also have a Cisco IP Phone #7965 attached, via Cat5.  There is a 3tb Seagate USB drive attached to the 3.0 port, using R...
Troubleshooting
  • qzkhtw's avatar
    qzkhtw
    Oct 08, 2015

    I did perform a factory restore using the current firmware (V1.0.4.30_1.1.67).  I still experienced the connection loss, so I down graded the firmware to V1.0.4.28_1.1.64.  I haven't noticed any connection loss, as of yet, but I also unplugged the Seagate drive from the USB 3.0.  

     

    I'll attached the drive, cycle the router, and run a backup this evening.

     

    I've had connection related issues, usually associated with backing up large files to the network drive, for many months - using different versions of firmware.  When the issue happened, I just reset the router.  This is the first time I downgraded firmware.  I also had legacy Cat 5 cables that I recently swapped out with Cat 6a.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Oct 08, 2015

Hi qzkhtw,

 

Welcome to Community!

 

Have you performed a factory reset to your router? Did it work before with other firmwares?

 

Regards,

 

JamesGL

Community Team

qzkhtw's avatar
qzkhtw
Aspirant
Oct 08, 2015

I did perform a factory restore using the current firmware (V1.0.4.30_1.1.67).  I still experienced the connection loss, so I down graded the firmware to V1.0.4.28_1.1.64.  I haven't noticed any connection loss, as of yet, but I also unplugged the Seagate drive from the USB 3.0.  

 

I'll attached the drive, cycle the router, and run a backup this evening.

 

I've had connection related issues, usually associated with backing up large files to the network drive, for many months - using different versions of firmware.  When the issue happened, I just reset the router.  This is the first time I downgraded firmware.  I also had legacy Cat 5 cables that I recently swapped out with Cat 6a.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 10, 2015

    Hi qzkhtw,

     

    Did it work now with the downgrade?

     

    Regards,

     

    JamesGL
    Community Team

    • qzkhtw's avatar
      qzkhtw
      Aspirant
      Oct 12, 2015

      The firmware downgrade corrected my connection issues.  I was able to backup ~125tb to both the local usb drive as well as the network drive, without loosing any connections.  I did notice in the log, that the network drive disconnected, then reconnected about 10 minutes later.  This was early in the morning and I didnt see anything that would have caused this (no backups were running).  Perhaps this is normal behavior and I'm just now noticing it.