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Nighthawk R7000 Offline, Needs Restarting DAILY!
Very frustrating, but ever since firmware update 1.0.11.126 in July 2021, this router goes offline pretty much daily. I can restart it using the app, and that process restores functionality, but in ...
I also just called the internet utility and they suggested doing a factory reset. I'll keep you posted if anything changes.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Have you tried rolling FW back to a more stable version? Mines on v34.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What devices do you have all connected?
Moongidget wrote:
Very frustrating, but ever since firmware update 1.0.11.126 in July 2021, this router goes offline pretty much daily. I can restart it using the app, and that process restores functionality, but in a WFH situation, this is not acceptable. I know how to roll back the firmware, to say 1.0.11.116, which didn't have this problem quite as bad, but with all the security fixes, I'm hesitant to do that. I am currently on 1.0.11.128, and there does not appear to be any other firmware updates that are newer.
This router was brand new in April 2020, due to WFH and COVID, and has basically ALWAYS been glitchy & selectively offline. We have a very good and FAST city owned internet utility, and anytime I need to call them, they say the R7000 has known firmware problems.
Any suggestions for this POS? It goes without saying that I'm very frustrated.
The city provided modem is a Calix GigaPoint 801G. I have rolled back previously, but I am worried about security. It seems unsafe to roll back all the way to .34.
I will try changing the channel from auto to your suggestion. We do have neighbors with wifi, although our closest neighbor has moved out and I'm only seeing one other network from within our brick house.
It would be something to try short term to see if the problem continues.
There maybe some problems between the router and your ONT as well.
What wireless channels are you using now?
How is the router placed? Well ventilated area?
Any other electronics near by?
Moongidget wrote:
The city provided modem is a Calix GigaPoint 801G. I have rolled back previously, but I am worried about security. It seems unsafe to roll back all the way to .34.
I will try changing the channel from auto to your suggestion. We do have neighbors with wifi, although our closest neighbor has moved out and I'm only seeing one other network from within our brick house.Today I changed to channel 1 and 40 per your suggestion. I might call the city to see what routers they recommend with the modem and service if looks like the two pieces are incompatible.
The router is mounted on a plywood board, but otherwise well ventilated. Its in the basement, so it is in a cool location. There are other electronics mounted with it, but all items that need to be plugged into the router essentially. The old router was fine in this set up, and just failed in 4/20 after 6 years or so. I had no issues with it, also a Netgear.
Well basements are not recoommended places for wifi routers. All that concrete and steel will inhibit good wifi signal travel and performances.
How close are these other electrnics mounted near the router? Having other electronics too close to wifi routers can also cause noise and interference with wifi routers. 3-6 feet in between is recommended.