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Nighthawk R7000 Offline, Needs Restarting DAILY!
Very frustrating, but ever since firmware update 1.0.11.126 in July 2021, this router goes offline pretty much daily. I can restart it using the app, and that process restores functionality, but in ...
I also just called the internet utility and they suggested doing a factory reset. I'll keep you posted if anything changes.
The city provided modem is a Calix GigaPoint 801G. I have rolled back previously, but I am worried about security. It seems unsafe to roll back all the way to .34.
I will try changing the channel from auto to your suggestion. We do have neighbors with wifi, although our closest neighbor has moved out and I'm only seeing one other network from within our brick house.
It would be something to try short term to see if the problem continues.
There maybe some problems between the router and your ONT as well.
What wireless channels are you using now?
How is the router placed? Well ventilated area?
Any other electronics near by?
Moongidget wrote:
The city provided modem is a Calix GigaPoint 801G. I have rolled back previously, but I am worried about security. It seems unsafe to roll back all the way to .34.
I will try changing the channel from auto to your suggestion. We do have neighbors with wifi, although our closest neighbor has moved out and I'm only seeing one other network from within our brick house.
Today I changed to channel 1 and 40 per your suggestion. I might call the city to see what routers they recommend with the modem and service if looks like the two pieces are incompatible.
The router is mounted on a plywood board, but otherwise well ventilated. Its in the basement, so it is in a cool location. There are other electronics mounted with it, but all items that need to be plugged into the router essentially. The old router was fine in this set up, and just failed in 4/20 after 6 years or so. I had no issues with it, also a Netgear.
Well basements are not recoommended places for wifi routers. All that concrete and steel will inhibit good wifi signal travel and performances.
How close are these other electrnics mounted near the router? Having other electronics too close to wifi routers can also cause noise and interference with wifi routers. 3-6 feet in between is recommended.
I can understand if I had bad wifi signal or strength that that could be a problem, but could those factors cause the router to go offline? Keep in mind that this daily offline behavior started in July 2021 with .126, not that the previous firmware was great, but I wasn't restarting the thing daily.
If I understand correctly: offline mode - you can access the router from any devices (via WiFi and LAN) and you cannot access the Internet from these devices.
Check the connection between the router's WAN port (R7000) and the provider's modem (801G GigaPoint) - preferably when the problem occurs (router is offline).
Both ports are 1Gb Ethernet and this speed should be show (1000M/Full).There shouldn't be any collisions in the stats (0).
Patch to check:
Advanced Home -> Internet Port -> Show Statistic
Like this:If you have any Collisions or a different speed than 1000M / Full - replace the Ethernet cable. You can try to use a shielded ethernet cable (FTP) (minimum Cat5e).
If there is no problem with the cable: You would check the WAN connection settings again (according to ISP recommendations).
My experience shows that after configuring the Router and saving the settings - physically turn it off, wait 10 sec and turn it on again.