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Forum Discussion

RCCrosier's avatar
Dec 17, 2018
Solved

Nighthawk R7000 reboots when my computer is restarted

Hi, Recently (about a month or two ago), my Netgear R7000 started to reboot itself every time my desktop PC is restarted.  I've tried new firmware, gone back to older firmware (which worked fine pr...
  • RCCrosier's avatar
    RCCrosier
    Dec 18, 2018

    OMG, after WEEKS of diagnostics, I finally figured this one out!

     

    I have an AVAYA IP phone in my office, for my work desk phone.  I know it goes offline every time this happens, so I hit the speakerphone button while my PC was restarting, to get a dial tone and just listen to it.  (had to keep pressing button, as it would time out after 30 or 60 seconds).

     

    After I got to a log-in, the phone was still fine.  I logged in and everything was fine until I noticed the X-Lite VOIP softphone that I had installed months ago for testing a FreePBX setup at the stores I work for.  As soon as X-Lite started to load, my IP phone lost dial tone!

     

    I then disabled the X-Lite and restarted... NO REBOOT of Netgear R7000!

     

    I wonder what the X-Lite is doing that it would reboot my R7000?  Either way, SOLVED, and I'm uninstalling X-Lite next.

     

    I don't recommend anyone try that VOIP software at this moment!