NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk R7000 reliable problems
Hi, I have had a NetGear Nighthawk R7000 since 2016, it have worked well! But now there is a couple of problems. It started with all devices losing connection to the router from time to time. I ...
BizBit wrote:
Yes, sorry, the fiber modem is connected directly to the router(Nighthawk R7000)
And that fiber modem is? Make and model?
The fiber modem is a CTS HES-3106 and port LAN1 is connected to the Netgear WAN port. I tried to logon to the CTS modem but I have no username or password, I suspect that this is managed by my operator. It seems like the info would be noted on the back of the unit but I don't know how sensitive the fiber connection is, I do not want to mess with it.
Anyway, I find it strange if the fiber modem could act like a DHCP on the router´s LAN while the router also provide DHCP and the fact that the modem is connected to the WAN port on the router.
BizBit wrote:
The fiber modem is a CTS HES-3106 and port LAN1 is connected to the Netgear WAN port.
The only thing that Google shows for that is a HES-3106 Managed Ethernet CPE Switch.
That isn't a modem. It is a switch.
Anyway, I find it strange if the fiber modem could act like a DHCP on the router´s LAN while the router also provide DHCP and the fact that the modem is connected to the WAN port on the router.Some modems are really modem/routers. Rare is the day when someone turns up here saying "modem" when they really mean "modem/router". That is why you were asked for the model number of your "modem".
Fiber "modems" are less likely to be combined dev8ces, but who n0ws what your ISP has provided?
If you have a switch in your network, then the order of things should be
modem >> router >> switch >> network
You are correct, it's a broadband switch that the lokal fiber network company have installed. I have connected laptop computer to this before to troubleshoot but there have never really been any problems with it. It is as I said connected to the WAN port on the Netgear router so I would expect the netgear router to block the switch DHCP server.
According to the provided guides with the broadband switch you can connect a computer or a Wifi router to any of the LAN ports.
---------
I have no done a factory reset, then downloaded and installed the latest firmware manually. I have added a couple of settings like, wifi password, static ip to some devices and a open port, nothing more really.
Besides a lot of DHCP requests I can see that the exact same problem persists, so no luck.
to clarify, its connected as the provider suggests : Broadband Switch > Router > Switch > Devices\more Switches
BizBit wrote:
You are correct, it's a broadband switch that the lokal fiber network company have installed.
Who knows what goes on with "exotic" networks like that. Most people turn up with simple systems of the modem/gateway/ONT variety.
The best people to ask about adding a router to their network is the ISP that inflicted this arrangement on you.