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Bemanmac's avatar
Bemanmac
Aspirant
Aug 06, 2016
Solved

Nighthawk R7000 stopped working after 4 months

My Nighthawk AC1900 WiFi model R5700 stopped working suddenly after only four months. I went through all of the troubleshooting steps in the manual, but I still get the Amber lights that according to ...
Hardware
Troubleshooting
  • Bemanmac's avatar
    Bemanmac
    Aug 13, 2016
    Ya'll missed the point on the 4 year issue- that was the modem being replaced, but it lasted 4 years. Commenting on it is totally not helpful. What was helpful was taking to my son - an IT director for a school system in MN. He diagnosed and repaired it - working fine...to the first two answers, thanks!
Bemanmac's avatar
Bemanmac
Aspirant
Aug 13, 2016
Ya'll missed the point on the 4 year issue- that was the modem being replaced, but it lasted 4 years. Commenting on it is totally not helpful. What was helpful was taking to my son - an IT director for a school system in MN. He diagnosed and repaired it - working fine...to the first two answers, thanks!
  • Retired_Member's avatar
    Retired_Member
    Aug 13, 2016

    Please share the fix..Taking to son is No Solution.

    • Bemanmac's avatar
      Bemanmac
      Aspirant
      Aug 13, 2016

      On the Nighthawk Routers, if you do a factory reset more than just once in say, less than an hour, it confuses the router - essentially, it is trying to reset itself and in the middle of the reset, you interrupt the process with another factory reset and "confuse" the OS and once the router stops working - no matter what you try (ie. re-login, changing browser settings - pretty much anything in the troubleshooting discussions, it won't work.  I cannot tell you the intricate details of the exact steps he took ( I just happen to be fortunate to have him, perhaps there is a local "techie" that doesn't charge too much that could get the same results), but when I walked in his office he had the Genie page up and all was well.  He uses only Netgear wireless equipment in his entire school system, he says they are, in hs experience the most consistantly dependable. The biggest take-away is that if you push that factory reset button, give the router a good hour (err on the side of caution) before you attempt any "fixes".  This was "my bad", because when a person gets frustrated, you just start pressing buttons (common, according to son)  So patience with the factory reset.