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Nighthawk R7000 Updated to Firmware Version: V1.0.8.34
My Nighthawk R7000 AC1900 Dual Band WIFI just updated to Firmware Version: V1.0.8.34_1.2.15. I used the process Router Update, Check for new version from the Internet. Where can I find the release...
Information from ElaineM:
"We are working to rollout a new firmware with additional features for existing customers in a phased manner. Once the rollout is completed, we will make the firmware available on support site for a wider audience."
Maybe a last minute issue was detect in Firmware Version V1.0.8.34 and it was pulled.
Information from ElaineM:
"We are working to rollout a new firmware with additional features for existing customers in a phased manner. Once the rollout is completed, we will make the firmware available on support site for a wider audience."
Firmware upate 1.0.8.34 recieved on the R7000, it was a suprise as the last update was not long ago.
Great! My is still on 1.0.7.10 and no update.
V1.0.7.12_1.2.5 here
Yes, the latest available is 1.0.7.12. Version 1.0.8.34 is rolling out and now is available to some users via updating and after all work is done will be available here to all. I wrote here about this (in this post):
Information from ElaineM:
"We are working to rollout a new firmware with additional features for existing customers in a phased manner. Once the rollout is completed, we will make the firmware available on support site for a wider audience."
bjwierda wrote:V1.0.7.12_1.2.5 here
That's the latest on the support pages for this device:
>>> R7000 | Product | Support | NETGEAR <<<
The newest version has yet to arrive there.
From where you have such info that new version has yet to arrive to support page?
shamarin wrote:From where you have such info that new version has yet to arrive to support page?
Start reading this discussion from the beginning.
Well, that's certainly the wrong way to do these things.
You first put up the support page so information is available for your clients, then you begin the rollout...
Especially when the new firmware has some worrisome features...
Crazyharry wrote:Well, that's certainly the wrong way to do these things.
You first put up the support page so information is available for your clients, then you begin the rollout...
I have no idea what you mean by that.
Netgear has support pages for all its products. It then adds new firmware as it emerges from development. The new code then joins the list of different releases. (There are now well over a dozen versions for this router.) It is then up to users to decide whether to install it or not.
Around the same time, Netgear also adds the new code to the automated update process. (Not everyone spends their life hanging around on support pages.) Again, it is then up to users to decide if they want to risk flashing with new firmware.
Most software houses, including Microsoft, pace the rollout of updates. Partly it is to see if the first users see any new problems – most firmware gets beta tested – but it also eases the strain on the servers.
Sometimes the support version arrives before the server version, sometimes it is the other way round.
ElaineM, of the official support team, explained the rollout strategy some days ago. (See above.)
I agree with you Crazyharry. Spent 40 years in product development and I would never release software or firmware in this fashion. My update to 1.0.8.34 appeared in the Advance Router Update of Genie. The release notes did not indicate a major change. After the update, I am having problems with QoS.
* When QoS is enabled, the Genie Home page shows it disabled.
* When QoS is running my Ooma VOIP show jitter 4X as opposed to disabling it. I tried three different configurations of QoS and have the same results. Disabled QoS and my Ooma jitter is below 5 ms.
RW_MP wrote:After the update, I am having problems with QoS.
Did you also reset the router to factory settings?
No I did not reset my router to factory settings after the update to V1.0.8.34.
* This was nothing in the release note instructing me to reset after the update.
* It would take me hours to reconfigure the router after a factory settings reset.
You shoud make a backup of your settings before update and restore your settings with this backup after the update.
RW_MP wrote:No I did not reset my router to factory settings after the update to V1.0.8.34.
* This was nothing in the release note instructing me to reset after the update.
A reset is standard practice after a firmware flash. I am surprised that Netgear did not say so.
Depending on how much the firmware changes, it isn't always necessary, but a reset is the first thing to try if you experience the sort of issues you describe.
RW_MP wrote:* It would take me hours to reconfigure the router after a factory settings reset.
Yes. It is a serious nuisance, which is why it is a constant topic of discussion. Please allow us to export the settings in a user friendly format!
Failing that, screen grabs (Alt + Print Screen) are your friend.
FrenchFrog wrote:You shoud make a backup of your settings before update and restore your settings with this backup after the update.
Restoring a backup after a major firmware flash may not work. You could end up restoring settings that are not compatible with the current configuration. There is no harm in trying it but be prepared to reset anyway.
michaelkenward wrote:
Crazyharry wrote:Well, that's certainly the wrong way to do these things.
You first put up the support page so information is available for your clients, then you begin the rollout...
I have no idea what you mean by that.
Netgear has support pages for all its products. It then adds new firmware as it emerges from development. The new code then joins the list of different releases. (There are now well over a dozen versions for this router.) It is then up to users to decide whether to install it or not.
Around the same time, Netgear also adds the new code to the automated update process. (Not everyone spends their life hanging around on support pages.) Again, it is then up to users to decide if they want to risk flashing with new firmware.
Most software houses, including Microsoft, pace the rollout of updates. Partly it is to see if the first users see any new problems – most firmware gets beta tested – but it also eases the strain on the servers.
Sometimes the support version arrives before the server version, sometimes it is the other way round.
ElaineM, of the official support team, explained the rollout strategy some days ago. (See above.)
I was reacting to ElaineM, not knowing quoting wasn't automatically done with a reply to a post...
So let me just be clear what I meant: Putting up the changelog after you start your roll out of the new version, is the wrong way to it. You first put up the information for everyone to see, so that anyone with issues doesn't have to wait until your rollout is done. Having your customers to wait, is not only extremely customer unfriendly but it's also plain dumb because it will hurt your business.
Crazyharry wrote:
Putting up the changelog after you start your roll out of the new version, is the wrong way to it. You first put up the information for everyone to see, so that anyone with issues doesn't have to wait until your rollout is done.I can understand the complaint now that you have explained it clearly.
It does seem odd and is not how Netgear has done this sort of thing in the past.
They normally put the firmware on the support pages first and then roll out on the update server later.
In the past this has upset people who rely on autoupdate to deliver new firmware.
Doing it as they have means that the new firmware arrives with no guidance at all. This is maybe why people have not been through the factory reset process. Decent release notes should have flagged this up as something to do.
My R7000 with 1.0.8.34 installed will not enable the 5Ghz channel. The check mark is there but greyed out as is the SSID which only states NetGear23 not NetGear23 5G as it did with earlier versions of the software. Will your new release fix that?
Where are you?
Firmware Version 1.0.8.34 is for North America Only.
If you are in North America, check that the router is set for the correct region.
By the way, you have joined in on an older discussion so there's a chance that the official support team will be too busy following new stuff to find your message. It is usually better to start your own fresh discussion if you want their attention.
Yes. I'm in North America. I'll try new posting. So far the best community advice is to revert to an earlier version than 1.0.8.34
Thank you.
Hi All,
Try to reset the router to factory default after the update and manually reconfigure it.
JamesGL wrote:Hi All,
Try to reset the router to factory default after the update and manually reconfigure it.
There are people who visit this forum who seem to think that a factory reset is akin to witchcraft. They are so averse to the idea that they won't even try it, no matter that it is a reversible process if you backup your savings and retain the option of reverting to older firmware. They would rather reverse engineer their devices and rewrite its internal software.
It might help if someone explained why a factory reset is appropriate. I'll start with my own theory.
As I understand it, the firmware is only a part of the device's internal memory. That memory also holds settings and instructions that come from the configuration that people have set up. Some of those settings may not work with the new firmware. So it helps to start from scratch with a clean memory. Then the settings can write new data into the device's memory that are compatible with the new firmware.
If this is not a legitimate explanation of what is going on, perhaps someone could put me right.
