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Nighthawk R7000 Updated to Firmware Version: V1.0.8.34
My Nighthawk R7000 AC1900 Dual Band WIFI just updated to Firmware Version: V1.0.8.34_1.2.15. I used the process Router Update, Check for new version from the Internet. Where can I find the release...
Information from ElaineM:
"We are working to rollout a new firmware with additional features for existing customers in a phased manner. Once the rollout is completed, we will make the firmware available on support site for a wider audience."
michaelkenward wrote:
Crazyharry wrote:Well, that's certainly the wrong way to do these things.
You first put up the support page so information is available for your clients, then you begin the rollout...
I have no idea what you mean by that.
Netgear has support pages for all its products. It then adds new firmware as it emerges from development. The new code then joins the list of different releases. (There are now well over a dozen versions for this router.) It is then up to users to decide whether to install it or not.
Around the same time, Netgear also adds the new code to the automated update process. (Not everyone spends their life hanging around on support pages.) Again, it is then up to users to decide if they want to risk flashing with new firmware.
Most software houses, including Microsoft, pace the rollout of updates. Partly it is to see if the first users see any new problems – most firmware gets beta tested – but it also eases the strain on the servers.
Sometimes the support version arrives before the server version, sometimes it is the other way round.
ElaineM, of the official support team, explained the rollout strategy some days ago. (See above.)
I was reacting to ElaineM, not knowing quoting wasn't automatically done with a reply to a post...
So let me just be clear what I meant: Putting up the changelog after you start your roll out of the new version, is the wrong way to it. You first put up the information for everyone to see, so that anyone with issues doesn't have to wait until your rollout is done. Having your customers to wait, is not only extremely customer unfriendly but it's also plain dumb because it will hurt your business.
Crazyharry wrote:
Putting up the changelog after you start your roll out of the new version, is the wrong way to it. You first put up the information for everyone to see, so that anyone with issues doesn't have to wait until your rollout is done.
I can understand the complaint now that you have explained it clearly.
It does seem odd and is not how Netgear has done this sort of thing in the past.
They normally put the firmware on the support pages first and then roll out on the update server later.
In the past this has upset people who rely on autoupdate to deliver new firmware.
Doing it as they have means that the new firmware arrives with no guidance at all. This is maybe why people have not been through the factory reset process. Decent release notes should have flagged this up as something to do.