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Forum Discussion
Nighthawk R7000P is on and off internet over 5G
Hello, 2.4 is working fine all the time, but for the 5 G, I can find that the laptop keeps disconnecting and connecting sometimes this happens more than 2 times per hour for no reason. But sometime...
MostafaBadawy wrote:Hello,
2.4 is working fine all the time, but for the 5 G, I can find that the laptop keeps disconnecting and connecting sometimes this happens more than 2 times per hour for no reason.
But sometimes if the phone wifi is off and I make it one, the 5G network will be restarted and then work normally, and if I make the phone wifi off and on again the issue will be repeated.
Please advise.
Thank you,
Mostafa
A couple of basic questions to get you started. What is the brand name and model number of the modem/gateway/ONT that is connected upstream of your R7000P? Look on the label if you need to.
What is the version number of the firmware that is installed on your R7000P? "The latest" is not a version number, log on to the user interface and look in the upper right hand corner of the screen.
Do you have any neighbors that are also broadcasting Wi-Fi on the 5 GHz band?
Hi Kitsap,
Thank you for your fast response.
My modem is: ARRIS - SURFboard SB6190 32 x 8 DOCSIS 3.0 Cable Modem,
The Router Firmware version is V1.3.3.154_10.1.86.
I don't know the neighbors broadcasting Wi-Fi on the 5 GHz band.
MostafaBadawy wrote:Hi Kitsap,
Thank you for your fast response.
My modem is: ARRIS - SURFboard SB6190 32 x 8 DOCSIS 3.0 Cable Modem,
The Router Firmware version is V1.3.3.154_10.1.86.
I don't know the neighbors broadcasting Wi-Fi on the 5 GHz band.
Good things. Your modem is a modem only and not a combination modem/router. Your router firmware is current.
Log in to the user interface and check your 5 GHz Wi-Fi settings for channel, mode, and security. Usually under the Advanced -> Setup -> Wireless Setup tab. DFS channels can occasionally be knocked off line. See attached screen snip. I recommend Smart Connect be disabled so you have different SSIDs for the different bands.
Your radio frequency environment (neighbors) can have an impact on your connection. There are a couple of scanning applications for mobile devices that can give you a picture of your situation. I use an Android device. There is a section in the Netgear mobile application called Wi-Fi Analytics and there is an application called WiFiman from Ubiquiti. They should be available in the Play Store of your mobile device. Look to see if the 5 GHz channel you are using is broadcasting the same as your neighbors or on a DFS channel.
Wi-Fi has a lot of variables that impact your connection and your satisfaction with performance. Some background reading to help your understanding can be found here: https://www.duckware.com/tech/wifi-in-the-us.html. Duckware is a good reference. Do not try to swallow the whole thing at one time. Review of the first few chapters is a good start.
My router configuration already has your requested configuration.
Please find the Wi-Fi analysis attached
