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Forum Discussion
NettyJim17
Feb 17, 2021Aspirant
Nighthawk R7000P, to stream movies/Apps, I need to shut on/off this two to three times daily!
SUBJECT : Nighthawk R7000P, to stream movies/Apps, need to shut on/off two to three times daily!! Last June of 2020, I replaced my ARRIS Motorola router with my current Netgear Nighthawk R7000P....
michaelkenward
Feb 18, 2021Guru - Experienced User
Can you boil that long saga down to a brief description of the problem you have? Stick to technical issues.
Is this it?
NettyJim17 wrote:
SUBJECT : Nighthawk R7000P, to stream movies/Apps, need to shut on/off two to three times daily!!
Why do you think you have to turn the router on/off? You see some symptom or other?
NettyJim17 wrote:
To be clear, when someone streams a movie on their smart TV'S, do they need BOTH the WIFI and, HARDWIRED connection....?
No.
One or the other, preferably the wired connection. It is more reliable and almost certainly faster.
NettyJim17 wrote:
I might need to update the firmware on my netgear, but ran into problems trying to update my EX6100 Extender. Ive downloaded the latest version, but need to find out how to upgrade to, 1.3.2.134 version.
Not sure that I understand that. What has the firmware for the R7000P got to do with your EX6100?
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
NettyJim17
Feb 19, 2021Aspirant
Hi,
I can not simplify my issue, to understand, I truly need to explain. I am NOT talking about my EXT6100 Extender, I am talking about my Nighthawk R7000P, and after watching a few network apps, or streaming movies, the signal starts buffering, slowing down, the remote is not responsive, then I have to refresh my wired/WiFi signal by and powering the router OFF. I wait for a few minutes, then power back on
on, then I need to go to TV's menu, click on Wifi and Internet settings, and click on my network (SSID) it does not work, so then I need to clock on WIRED, click CONNECT, and then I am able to continue watching my movies. My data plan gives me 30Mbps, my speed states I am downloading 35.16mbps. You, or someone mentioned I do not need to click on BOTH Wifi SSID, and WIRED, but this is why, I need to get into my Router settings.
I getting looped into having to answer my two questions, over and over, so I tried to do a hardware reset, puched in the RESET on back of router, went into my Router login.net, asks for my S/N,then my email, and password, then those two questions again!
Then I tried to do a Software reset, and again, it asks me for my two answers. I thought by resetting the router, this info, would be erased.
At this point, all I want to do is to factory reset, and start all over again.
This all happened when I was on my Nighthawk mobile, and turned off my 2G network, to see if I could turn it on again, but now, these problems.
Thank You!
- michaelkenwardFeb 19, 2021Guru - Experienced User
NettyJim17 wrote:
I getting looped into having to answer my two questions, over and over, so I tried to do a hardware reset, puched in the RESET on back of router, went into my Router login.net, asks for my S/N,then my email, and password, then those two questions again!
Then I tried to do a Software reset, and again, it asks me for my two answers. I thought by resetting the router, this info, would be erased.
At this point, all I want to do is to factory reset, and start all over again.
If you had included that in the first long message, minus the stuff that doesn't matter, you might have received better answers.
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.The fact that you keep getting these messages suggests a messed up configuration at your end. It doesn't help if you just flail around turning things on and off. Instead, go through the set up process methodically.
As you find it hard to explain what is happening there, let's start with the usual basic questions.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.