NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk R7500v2 constantly dropping wifi
I purchased the Nighthawk X4 AC2350 yesterday and so far it's been nothing but problems. My wired connection is fine but my 2.4ghz connection is disconnecting about every 20 minutes. I even downgr...
Sorry for the late reply but I ended up returning the R7500. I purchased the R8000 instead and I've had no problems at all.
The new firmware for the R7500 V2 is 1.0.2.2. I have no problem with wifi either 2.4 or 5G.
Switching channels yielded the same results. The 2.4 will still drop and eventually reconnect on channels 6 and 11. I was on firmware version 1.0.2.2 when I first experienced these problems.
Nighthawk12 wrote:Switching channels yielded the same results. The 2.4 will still drop and eventually reconnect on channels 6 and 11. I was on firmware version 1.0.2.2 when I first experienced these problems.
You are resetting the router to factory default, each time you change firmware, correct?
Yes, I reset to factory default.
Nighthawk12 wrote:Yes, I reset to factory default.
Are the disconnections happening with one device or multiple devices?
How far away is the router from the device(s)? Are there any intervening walls? If so, what is the construction (e.g. concrete, drywall, brick)?
Check the signal level on your device(s). There are free programs like vistumbler.net, Acrylic Wi-Fi, and Airport Utility that can report signal levels. Note, the Airport Utility looks like it's designed to be used only with Apple's Airport Express router, but it has a simple Wi-Fi scanner that you can enable in settings. On a Mac, Option click the Wi-Fi icon on the top right to reveal detailed data about the Wi-Fi connection, or look at the Wi-Fi section under System Information, or run Wireless Diagnostics.
