NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CoachCopeland
Jul 26, 2021Tutor
Nighthawk R7800 SLOW upload speed
I have had this router for over a year now and it has worked great! I moved to a new city and switched my internet provider to AT&T Fiber ( 1,000 upload and 1,000 download). It has worked just fine f...
plemans
Jul 26, 2021Guru - Experienced User
do you have the R7800 in the att's DMZ?
Or the R7800 in access point mode?
Otherwise you're in a double nat.
When you moved, did you ever try factory resetting the router and reinstalling? Whenever I've switched providers/locations I've done that
CoachCopeland
Jul 26, 2021Tutor
Im not exactly sure on the first 2 questions to be honest. But I can say that I did have to factory reset the nighthawk when I moved and had to set it up again. Can you walk me through the steps to hopefully fix it?
- plemansJul 26, 2021Guru - Experienced User
some info on a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
The dmz option you'd need to look into your specific ISP's router manual to find.
In terms of access point mode.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode-after-setting-it-up
- CoachCopelandJul 27, 2021Tutor
I put it in bridge mode and it sorta patched the problem. It will work for now. I appreciate your help!
- plemansJul 27, 2021Guru - Experienced User
glad to hear it!