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Forum Discussion
sharonb10
Jun 21, 2024Aspirant
Nighthawk R7800
 I was trying to update the firmware for my router but kept getting a couldn't connect to the internet error so did a hard reset but now Netgear is showing as wifi but not connecting to the internet a...
michaelkenward
Jun 21, 2024Guru - Experienced User
sharonb10 wrote:
I was trying to update the firmware for my router but kept getting a couldn't connect to the internet error so did a hard reset but now Netgear is showing as wifi but not connecting to the internet at all.
That's a bit thin on useful details.
What modem/gateway/ONT sits between the R7800 and the Internet?
What is "showing as wifi but not connecting to the internet".
To update the firmware start here:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
- sharonb10Jun 21, 2024Aspirant
Thank you
There's only a Foxtel box and the Nighthawk router.
All our devices are showing as ' connected without internet'
I will try the link you provided.
- michaelkenwardJun 21, 2024Guru - Experienced User
sharonb10 wrote:
There's only a Foxtel box and the Nighthawk router.
What is that Foxtel box? What is that Netgear router?
Model numbers?
All our devices are showing as ' connected without internet'What are these devices? How are they connected? Wired> WiFi?
Where they say " connected without internet"?