NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk R7960P no wifi network showing
I'm trying to set up my new Nighthawk X6S AC3600 Tri-Band Wifi Router (Model R7960P). Downloaded the Netgear Nighthawk app, installed fine, created account, verified account with email, set up 2-...
Well, after posting this morning, I did some digging in the support section here and found the online manual. After logging in to the router itself to check the settings, I found all three bands we defaulted to OFF. I've never bought a router that was defaulted to NOT transmit a signal once it was hooked up! Bizarre.
Short version: Once I changed the settings and set up the security, it started working perfectly. It is frustrating that the manuals are buried under several layers of menus for a logged-in, product-registered user. It would be great to log in and have the support documentation for your registered products a single click away, rather than no less than 5 menus down. Once I did find the manual, there was a ton of useful information, obviously.
antinode, I apreciate your response, even though it came after I had resolved my issue. The buttons on the router wouldn't do anything anyway, with the bands all turned off in the internal settings. Never seen that before in a new router.
CapnMike
> The problem is that the wifi network is not showing up at all - like
> the router is not broadcasting anything. [...]
Perhaps it isn't. Some basic information might help us to decide.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read. Look for the LED
descriptions and "Troubleshoot". Pay special attention to "WiFi On/Off
button with LED".
Well, after posting this morning, I did some digging in the support section here and found the online manual. After logging in to the router itself to check the settings, I found all three bands we defaulted to OFF. I've never bought a router that was defaulted to NOT transmit a signal once it was hooked up! Bizarre.
Short version: Once I changed the settings and set up the security, it started working perfectly. It is frustrating that the manuals are buried under several layers of menus for a logged-in, product-registered user. It would be great to log in and have the support documentation for your registered products a single click away, rather than no less than 5 menus down. Once I did find the manual, there was a ton of useful information, obviously.
antinode, I apreciate your response, even though it came after I had resolved my issue. The buttons on the router wouldn't do anything anyway, with the bands all turned off in the internal settings. Never seen that before in a new router.
CapnMike