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JE0251's avatar
JE0251
Aspirant
Jan 12, 2021

Nighthawk R8000 WR cannot log into router over wifi.

Having this issue on two devices since I updated the firmware 1/12/2021:  Windows 10 desktop and LG 8x Android cell phone.   Both are telling me that I am not connected to the router wifi.  As I am...
plemans's avatar
plemans
Guru - Experienced User
Jan 12, 2021

What firmware version did you install?

What modem/gateway is it connected to? 

  • JE0251's avatar
    JE0251
    Aspirant
    Jan 12, 2021

    I did not write down the firmware version.  It's an Arris DG3270 from WOW.

     

    What I don't understand is that it does not recognize that I am on the Nighthawk wireless routers WIFI.  Keeps asking me to connect to the routers WIFI???????

    • ajbernard's avatar
      ajbernard
      Guide
      Jan 12, 2021

      I am seeing similar issue on a 7960P

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jan 12, 2021

        ajbernard You have a different router entirely. Please start your own thread instead of jumping on someone elses and we'd be hapy to help

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 12, 2021

      The Arris DG3270 is a modem/router combo device. It isn't just a modem. Unless you have it in bridged/modem only mode, it creates a double nat. 

      https://kb.netgear.com/30186/What-is-Double-NAT

       

      Options? (only use 1)

      1. put the arris in modem only mode.

      2. put the netgears IP address into the arris's DMZ

      3. Put the netgear in AP (access point) mode. This disables the routing functions and leaves the arris in control of those. You can either disable the wireless on the arris to reduce interference or just ensure its on a seperate channel from the netgear. 

       

      it could be why you can't access the router at the defaults ip address, it might have changed when it detected another router on the network/using that ip address. 

       

      Easy check. disconnect the netgear from the arris and reboot the netgear. Then connect a pc/laptop to it and open a command prompt. Type ipconfig. The default gateway is going to be the netgears IP address.