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Forum Discussion
Nighthawk R8000P firmare update in AP mode
Greetings- I got an email from Netgear that my router has a firmware update available. I have two model R8000P but the second one is slightly newer and is in AP mode. I logged into it and can see th...
I have been trying for MONTHS to get the firmware updated on my Nighthawk as well. I've tried WiFi and hard wired, manual download and update assistant and NOTHING WORKS!!!!
Netgear's refusal to provide any technical support after the first 90 days appears to be an admission that their devices cannot be relied upon to work as advertised and sold for longer than 3 months.
I say sadly, having had a long history of happy and relatively trouble-free Netgear interactions.
I hope we get an answer that works.
Honestly at this point I’m going to buy a new one and return the old one as the new one. If they can’t support a faulty firmware they broke I don’t mind being a little shady to get what I paid for. A working router.
This is known in my family as the only way to exchange things!
I have two of these routers: one as the primary and the second one that is set in Access Point mode. The original second router may have had the same issue that you are/were having that it just would not update the firmware. I was lucky to start contacting Netgear before the warranty ran out, so after a lot of jumping through hoops they finally sent me a replacement router that worked. My feedback was that I hoped they would consider providing between 3-5 years of email support included with every unit as I felt this would get more folks buying their equipment. I am using the Armor security subscription and love that it helps keep my home network safe, especially over the last year working from home during Covid!
I hope you can get you router running again soon!