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Forum Discussion
Nighthawk R800P firmware needs an update
I read this article, https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/ALL-Netgear-USB-Drive-Mapping-Issues-ReadyShareConnect-exe/m-p/1426376#M71945, which covers a firmware update for o...
The article I referred to was about some other R routers, so I don't think it is a matter of R routers being too old. I've considered NAS before but the R8000P and other Nighthawks are advertised to support ReadyShare. The problem is that the other R routers got the SMB update to securely support ReadyShare and mine did not. I received a firmware update not all that long ago but it did nothing to address the SMBv1/SMBv3 security & compatibility issues. Since my router will only connect via SMBv1 without a firmware update to add support for SMBv3, I'm stuck.
Something to contact NG support about and ask then. Nothing else we can do here in the forums. Thats all up to NG.
In general, I've stuck with NG for a long, long time to make transitioning my network more seamless but support from them has been sorely lacking. If the answer isn't in their meager user manual they always try to charge for even listening. Do you know where I can contact them without them trying to charge me for support?
If you're outside of the 90 days, support isn't free sadly.
And the router is 6 years old (released 2017) so not sure how many updates you'll continue to get on the R series devices. A lot of the other R series are already end of services.
NETGEAR End of Service | NETGEAR
ozdan wrote:
If the answer isn't in their meager user manual they always try to charge for even listening. Do you know where I can contact them without them trying to charge me for support?
The "meager" usual manual for the R8000P is 142 pages long, more than enough for most people.
What do you want to ask Netgear about?
This place is free.
FURRYe38 said that my concern about getting a firmware update was up to netgear, so it's up to them and I should ask them. I get that but saw another R-router owner (I think an R9000, slightly higher-end model than mine) post that his router received a firmware update after posting about the exact issue that I'm concerned about. I'm not paying netgear to read an email from me (a.k.a. support) for something that should be addressed by pushed software/firmware updates.
