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zrocweb's avatar
zrocweb
Aspirant
Nov 30, 2020

Nighthawk R8500 Slow Speeds

Recently upgrade Fifos package from 300 to 500 and then from 500 to gig. R8500 slows down connection speeds up to if not more, by half of total ISP network bandwidth.  I have the latest firmware on the router and have done everything humanly possible at this point that I am aware of.  QOS is turned off as with gig connection, don't need it as it will just slow down total throughput.  Got any suggestions??? I'm about to toss this thing in the trash and go mega-social on netgear for their lack of support.  Everything was fine on this up until a few firmware updates ago.  Currently using latest which is: v1.0.2.136.

 

I've confirmed it's definalty the router. If I run ethernet directly from modem to computer, bypassing the router, connection is 982+. As soon as I go back to the router with default settings, connection goes down to 437 +/- 100 hwich is totally unaceptable.

Looking for your support and guidance and please don't repsond back with one sentence question/response.

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 30, 2020

    What modem/gateway are you using? 

    Since you updated firmware, have you ever factory reset and did a clean install (not from backup)?

    I'd try that first. Just install with basic settings and test the speeds. 
    Make sure to leave qos, access control, traffic monitoring, and parental controls all disabled. 

    • zrocweb's avatar
      zrocweb
      Aspirant
      Nov 30, 2020

      Hey. Thanks for reply. I'm pretty sure I did, but will try again.

    • zrocweb's avatar
      zrocweb
      Aspirant
      Nov 30, 2020

      I give up this is ridiclious..  Full factory reset, QOS=Off, Access Control=OFF, nothing specific other than the password has been changed after factory reset and still 55%-60% downgrade on all speeds.  Great piece of firmware Netgear. great... F. this pice of sh** router..

       

      The fact that the Up is far greater than the down is proof in the pudding. Should never be with zero devices connected outside the computer it's being tested on.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 30, 2020

        You've given up rather easily after only trying a reset/reinstall. If you want to be done, thats fine, I'll quite helping but you've barely started on what steps you can do to troubleshoot. But if you've lost confidence and want to call it. OK by me. 

        If not, a few more details.

        What device are you testing on? 

        have you tried different servers on the speedtest site? not all will saturate gigabit.

        What modem/gateway are you connecting to?