NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
teach02
Feb 13, 2023Follower
Nighthawk Router reset passwords and wifi name by itself.
I woke up today and got on my phone but the wifi wasn't working. When I checked my connection the usual netgear## network didn't show up. It was just "Netgear" connection. So I tried logging onto my ...
michaelkenward
Feb 13, 2023Guru - Experienced User
What is this Netgear router? Model number?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
I unplugged it last last night after I got tired of a bad lag issue on Xbox.
Xbox is well known to cause issues when people can't work out how to configure it, and their router, to cooperate.
Search - NETGEAR Communities – xbox
Add your model number for more detailed hits.