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Forum Discussion
Solved
NightHawk Update
I don't have a smart phone, just a Dell laptop. Can I use the NetGear app on my laptop?
I'd like to update my NightHawk firmware but can't find the proper cable.
If you're truly dedicated to making sure you do it over ethernet, they make a usb-ethernet adapter. it looks like your model has usb C and usb A ports so either adapter should work for you. Just search amazon for usb 3.0 ethernet adapter. Or usb c ethernet adapter. You'll find quite a few and then just choose the one you want.
Or you can try it over wireless.
Or even borrow someone's laptop that has an ethernet port for you to use.
Up to you which route you choose.
I have a Dell Inspiron 7573.
If you're truly dedicated to making sure you do it over ethernet, they make a usb-ethernet adapter. it looks like your model has usb C and usb A ports so either adapter should work for you. Just search amazon for usb 3.0 ethernet adapter. Or usb c ethernet adapter. You'll find quite a few and then just choose the one you want.
Or you can try it over wireless.
Or even borrow someone's laptop that has an ethernet port for you to use.
Up to you which route you choose.
Hi Plemans,
Thanks for the info!
I'll get an adapter.
Thanks again,
Andre'a
So, I'm getting ready to do the update. Am I using the correct cable? It's yellow has the appropriate connectors and is labeled:
"Patch Cord 2835 E87647-DG 5|...| AWM 60(degrees)C 30V LL58663 CSA AWM 1 A 80(dregrees) 30V FT1 ETL VERIFIED TO TIA/EIA 568A CAT5"
Also, how will I know that my laptop is using the wired internet access and not using the wireless?
As you may be aware, I'm not very techy and appreciate the hand-holding!
- Did you buy the USB adapter? If so plug it in. In you windows network settings, it should show a wired connection. If you want to, you can disable the wireless by placing cursor (mouse pointer) over wifi signal bars bottom right, right click, open network and sharing center, change adapter settings, right click on any adapters that say wireless and select disable. You can reenable by reversing this.
Hi Plemans,
I finally got around to trying to do the Update and got as far as downloading the Firmware to my desktop. Once I did that I tried to open it but all that happened was it opened my File Explorer. There are 2 files there.
I opened the one that's titled "R7000P-V1.3.1.64_10.1.36.chk" (which is a "Recovered File Fragement") whereupon I get a pop-up warning asking what I want to open it with. When I clicked on "use a web service to determine which program to choose I just got an internet search of "open chk". This all seems suspicous.
The other file is an HTML doc that describes the fixes and suggests downloading the update by following the instructions in my Users Manual. Isn't that what I was doing to begin with?
How should I proceed?
Thanks,
Andre'a
DreSt56 wrote:
I finally got around to trying to do the Update and got as far as downloading the Firmware to my desktop. Once I did that I tried to open it but all that happened was it opened my File Explorer. There are 2 files there.
One is he release notes html to read, the other is the firmware file which will be selected by the upload process.
DreSt56 wrote:
I opened the one that's titled "R7000P-V1.3.1.64_10.1.36.chk" ....
Exactly follow the process as shown in the release notes, e.g. https://kb.netgear.com/000060566/R7000-Firmware-Version-1-0-9-64 - there is no word of open (double click, whatever) the .chk file.
Hi,
I followed all the steps you gave me but the file you sent was "incorrect". I then tried the "update" button on the routerlogin.net page and it worked!
After the update I got a page that asked if I wanted to get the updates automatically. Yeah!
Thanks,
Andre'a
