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Nighthawk X10 AD7200 Model R9000 will not factory reset
I have the Nighthawk X10 AD7200 Smart WiFi Router Model R9000. When I hold down the reset button, it does not reset. 1. I can confirm the lights change on the router when I hold in the reset butt...
I ended up leaving my modem and router disconnected from power for 24 hours. Then when I powered them both on (they're on the same power supply), I held the router's reset button for 30 seconds. Inexplicably, this did the reset. Why, I don't know. Because the DHCP should have been relased regardless and have nothing to do with the router's actual settings. I don't know, I just work here.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
g0d5m15t4k3 wrote:
3. I can confirm it isn't reset because all my wifi signals re-appear just as they were before.
What does that mean? Same SSIDs?
g0d5m15t4k3 wrote:
4. When I go to the http://www.routerlogin.net/ and/or 192.168.1.1 I do still get prompted for credentials.
4a. admin / password don't work
4b. what I literally wrote down was the credentials don't work
4c. I can't use the secret questions because it says my answers are wrong. I have tried all upper case, all lower case, regular casing. It is telling me my answers are wrong when I am not crafty enough to even possibly think of purposefully wrong answers.
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has not way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
1. How can I locate the firmware version of the router without being able to log into the UI?
2. I have a cable modem, not a router. It has one ethernet port, one ethernet cord, going from modem to router. I will have to get a model number for you later. I cannot access it right now.
3. The same SSIDs and Wifi passwords reappear after holding in the reset button. I can utilize the Wifi without changing anything on any of my Wifi devices who have cached/saved credentials for said Wifi.
4. Do you know the confirmed bug number and/or informational page from Netgear that acknowledges this known issue with credentials recovery? Could you link me to the page so I may read more on this? I definitely DID set secret questions upon initial set up, it just refused any and all combinations of answers.
5. That leads me back to my initial issue of "I cannot perform a factory reset on this router." I cannot revert back to the default UI username and password, I cannot clear the secret questions/answers, because I cannot get this thing to actually reset.
I ended up leaving my modem and router disconnected from power for 24 hours. Then when I powered them both on (they're on the same power supply), I held the router's reset button for 30 seconds. Inexplicably, this did the reset. Why, I don't know. Because the DHCP should have been relased regardless and have nothing to do with the router's actual settings. I don't know, I just work here.