NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk X10 AD7200 Model R9000 will not factory reset
I have the Nighthawk X10 AD7200 Smart WiFi Router Model R9000. When I hold down the reset button, it does not reset. 1. I can confirm the lights change on the router when I hold in the reset butt...
I ended up leaving my modem and router disconnected from power for 24 hours. Then when I powered them both on (they're on the same power supply), I held the router's reset button for 30 seconds. Inexplicably, this did the reset. Why, I don't know. Because the DHCP should have been relased regardless and have nothing to do with the router's actual settings. I don't know, I just work here.
1. How can I locate the firmware version of the router without being able to log into the UI?
2. I have a cable modem, not a router. It has one ethernet port, one ethernet cord, going from modem to router. I will have to get a model number for you later. I cannot access it right now.
3. The same SSIDs and Wifi passwords reappear after holding in the reset button. I can utilize the Wifi without changing anything on any of my Wifi devices who have cached/saved credentials for said Wifi.
4. Do you know the confirmed bug number and/or informational page from Netgear that acknowledges this known issue with credentials recovery? Could you link me to the page so I may read more on this? I definitely DID set secret questions upon initial set up, it just refused any and all combinations of answers.
5. That leads me back to my initial issue of "I cannot perform a factory reset on this router." I cannot revert back to the default UI username and password, I cannot clear the secret questions/answers, because I cannot get this thing to actually reset.
I ended up leaving my modem and router disconnected from power for 24 hours. Then when I powered them both on (they're on the same power supply), I held the router's reset button for 30 seconds. Inexplicably, this did the reset. Why, I don't know. Because the DHCP should have been relased regardless and have nothing to do with the router's actual settings. I don't know, I just work here.