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Nighthawk X10 R9000 = LAN Ports
Aaargh! This is about as frustrating as it gets. I purchased this router only 6 months ago!
Running the latest firmware (1.0.4.12) available for my R9000 router. And I have to say that a bun...
Netgear confirmed that it is a hardware issue and has agreed to replace the router. Hopefully the replacement unit will lead a longer and fruitful life...
I’m having this same issue with mine and it’s only 4 months old!! How did you get it replaced? I can’t just pull the thing offline - I depend on it.
- Hi,
You are past the 90 day full warranty period so you have three options (once Netgear Support has determined it is a hardware issue and have received an RMA—see my previous response(s) for details on this on this): 1. Ship your unit to the address provided by the support staff, and once they receive it, they will ship a replacement unit out to you. This is the no cost option but could take a couple of weeks all said and done. 2. You pay for priority shipping and they ship a unit out to you with a prepaid label for returning the defective unit. You will have 2 weeks to return your old unit or you will get charged full price for the replacement router. Option 3: pay more for overnight shipping to get the new unit faster. Same conditions as option 2 apply.
When you talk to Netgear Support they will explain the options and cost to you. Depending on where you are located the shipping costs may vary, and I don’t know if these options are available if you are located outside the US.
Regardless, you must talk to Netgear support and obtain an RMA first.
Good luck!