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nerfedweapons's avatar
nerfedweapons
Aspirant
Jan 06, 2017
Solved

NightHawk x10 r9000 bottlenecking internet/ Not getting Full internet speed

I have a CM700 netgear Modem (1.4GBps capable) the R9000 currently paying my ISP for a gigabit Have had a tech come out twice to check the connections, both time, same results as follows: when ch...
Troubleshooting
  • nerfedweapons's avatar
    nerfedweapons
    Jan 20, 2017
    -wired speed from the modem measured with the ISP Tech guys device was 960
    -Wired speed measured with the Mac is 400
    -Wired speed measured with the Xbox is 10-20

    All that being said, the ISP tech came out again and ran new cables from the telephone pole and installed one of their modems, the speeds improved significantly as follows:

    -wired speed with ISP Techs device is 960
    -wired speed with Mac is 600-700
    -wired speed with Xbox is 150-300

    I think there is something wrong with the Xbox for it not to be getting the full speed but it is getting a good amount so I'm happy with it for now.
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jan 11, 2017

Hello nerfedweapons


I suggest that you log a case with support. 

  • William10a's avatar
    William10a
    Master
    Jan 20, 2017

    What do you mean ((When checked with my laptop (2011 macbook pro, is gigabit capable, i checked multiple sources including the laptop itself):

    Modem: could not connect)) did you use lan cable port to port from the modem to the Macboox? or try by wifi?