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Forum Discussion
dabears
Mar 09, 2017Star
NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
- Mar 13, 2017
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
ElaineM
Mar 09, 2017NETGEAR Employee Retired
Welcome to the community, dabears
When did the problem start? After updating the firmware?
Did you try resetting the unit after firmware upgrade?
If you have not, factory reset it then reconfigure the settings manually.
dabears
Mar 09, 2017Star
I purchased unit on 3/3/2017. As soon as i go the device i updated the firmware to latest version and than configured the device. Are you aware of the any issue? If not that i will have return the device and get different brand.
- ElaineMMar 09, 2017NETGEAR Employee Retired
We do not have any known issue as what you have described.
If you the SSID disappears then check for the LED on the unit and if it's turning off intermittently then you might have a faulty unit. - schumakuMar 09, 2017Guru - Experienced User
Not experienced such issues on the Nighawk X10 AD7200 R9000 on 1.0.1.36, rock solid. If the issue remains following a factor reset, I suspect a hardware issue.
When talking of the 60 GHz - you have a system supporting 802.11ad on 60 Ghz already?
- dabearsMar 09, 2017Star
I will have to try reset and see what happens. Most likely i am suspecting bad unit but lets see.