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NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
I can confirm that I have the exact same issue. Wi-Fi disappears every night. Have to restart to repair.
I called Netgear support and they had me re-flash firmware, staying on v 1.0.1.36. The issue happened again two days later. I even did a factory reset after the firmware flash, but no luck.
I had similar issue where 2.4 GHZ wifi just dropps of the network. I did reset the device as well as flush the firmware but still no luck. There can't be two devices that are defective? I think its firmware issue. In my case the wifi drops and the white light on the router for 2.4 GHz is not ligt anymore. I am going to Best Buy today and returning this device. If i spend $500 for a device i would expect to work without any issue. Let me know thoughts?
By the way it happend last night at 11:41 PM.. dont know if that matters but i keep track of time when it happens.
I haven't caught the exact time my wi-fi goes out, but it is sometime between 10p-5a.
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.